Terms & Conditions

Welcome to the Ogalala World website, which includes as well as Ogalala content hosted on Youtube, Facebook, Instagram, and other social media platforms. Thank you for accessing and using our online service and website (collectively as the “Service” or “website”). The following terms and conditions (the “Agreement”) constitute an agreement between Ogalala (“Ogalala”, “we”, “us” or “our”) and you as the customer (“you”, “your”, or “customer”).

By using our service, you acknowledge that you have read, understood, and agree to be bound by the agreement. Please read them carefully. If you do not agree with the agreement, please do not access or use the website.

The service is provided as a resource and a shop to our customers. “Ogalala” refers to Internationale Globale Marques Inc, with registered address at The Richwell Center, 102 Timog Avenue, Brgy Sacred Heart, Quezon City, and contact number (02)8441-1717. The customer is anyone who uses the website, registers an account on the website, or purchases any products or service from the website.

Please read the following terms and conditions of use carefully before using this website. By using this site, you agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

We may modify the terms and conditions from time to time, as we deem necessary. Please revisit the terms from time to time to review the changes. Your continued use of the service after these changes will signify your acceptance of the modifications. If you do not agree with the changes in the terms and conditions, please do not use this site.

To gain access and use some portions and features of the service, you will need to register an account. Registering an account requires you to expressly signify your acceptance of the agreement. You are required to provide information about yourself that is true, accurate, current and complete. If you provide information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete) or if Ogalala suspects that such information is untrue, inaccurate, not current or incomplete, Ogalala reserves the right to suspend or terminate your account. Once you register with the Website, you will be asked to create a username for, and allocate a password to, your Account. You must keep the password confidential and immediately notify us if any unauthorized third party becomes aware of that password or if there is any unauthorized use of your email address or your Account or any breach of security known to you. You agree that any person to whom your user name or password is disclosed is authorized to act as your agent for the purposes of using (and/or transacting via) your Account. Please note that you are entirely responsible if you do not maintain the confidentiality of your password. You must be registered with a valid personal email address and SMS number that you access regularly, so that, among other things, notification emails and messages can be sent to you. Any Accounts which have been registered with someone else's email address or SMS number may be closed without notice. We may require you to validate Accounts at registration or if we believe you have been using an invalid email address. When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive, and to opt out of receiving, information emails (such as newsletters, information on offers, etc.). You are able to unsubscribe from such information emails at any time by logging in to your Account.

Once you've selected a product that you wish to order, you will then be shown or told (on the website) the charges you must pay including Value Added Tax (VAT), and any applicable delivery charges. Unless otherwise stipulated on the website, all charges are stated in Philippine Pesos. You shall pay for the order at the time of ordering through any of the payment options acceptable to us, given to you at check-out of your order. In cases of electronic payment (including but not limited to credit cards, debit cards, and electronic wallets), your payment details will be received and processed by our Payment Service Provider. We reserve the right not to offer certain forms of payment and to refer you to our other forms of payment. If you are asked for details for electronic payment, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us.

You undertake that all details you provide to us for the purpose of purchasing the product(s) from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the product(s). We reserve the right to obtain validation of your payment details before providing you with the product(s). For online payment technical concerns, please immediately contact Customer Service at or our contact numbers.

Unless you cancel your order, acceptance of your order will be reflected upon completion of the packing of your order. You will be notified of this completion of packing with a message and an email with your order reference number, details of your order, and a confirmation saying your order is ready for pick up by our courier partner. Completion of the order and the contract between you and Ogalala will be reflected when your order has been picked up by our courier partner. You will be notified of this pick up with another message and email confirming your order has been picked up. Ogalala reserves the right not to accept your order in the event that we are unable to obtain authorization for payment, or shipping restrictions apply to a particular item, or that the item ordered is out of stock. For orders that were not processed or canceled, Ogalala will either not charge you, or refund you the total billed amount. Further, we may refuse to process an order at any time for any reason at our sole discretion. Ogalala takes extra measures to provide you with accurate information on products we offer on the web site. Ogalala does not guarantee, however, that the information is error-free, current, complete or reliable. Inventory levels fluctuate from day-to-day. In rare cases, you may have been able to place an order online for a product portrayed as having stock, but once we attempt to process find out that the product is sold out. In cases like these, we will notify you via message and email.

Ogalala offers three options for delivery:
  • Pick-up at our Flagship Store;
  • Same day or scheduled delivery; or
  • Standard delivery.

    All prices posted on the web site are inclusive of government-imposed taxes. Unless otherwise stipulated on the website, all charges are stated in Philippine Pesos. Pricing for our products and services shall be based on the latest prices in effect at the time of posting of the items online. Ogalala tries to advertise the most accurate and up-to-date pricing information on the products offered on the web site. We cannot, however, warrant against pricing error. If you have placed an order for a product whose price was posted incorrectly, we will either not process or cancel your order. Should this happen, we will notify you via message and email. Prices do not include shipping and insurance, all of which shall be charged to the customer separately, if applicable.

    Ogalala holds price discounts, vouchers, freebies and giveaways, promotions, rewards programs and other incentivizing mechanics as we see fit. These are communicated through the website, email, messaging, social media platforms, and other means of marketing communication. These offers and promotions may only be used at the website, unless otherwise determined by Ogalala. These offers and promotions are subject to stock availability. These offers and promotions are not held on a regular or permanent basis, and are not always made available for all users to participate in. We reserve the right to limit the offer of the said activities to a select group with a qualifying criteria, to everyone, time-based offer, and upon any other terms as we may determine. We prohibit the reselling of discount codes, for the sole purpose of reselling, and we further reserve the right to cancel orders which are proven to use such. Ogalala reserves the right to modify or terminate our promotions at any time.

    Ogalala reserves the right to immediately terminate the customer’s use of the service and/or temporarily or permanently disable the customer’s account at Ogalala’s sole discretion.

    When you use or access the service or send emails to Ogalala, you are communicating with Ogalala electronically. You consent to receive electronically any communications related to your use of the service. Ogalala may deliver notice to the customer by means of e-mail, SMS, messaging, a general notice on the website, or by other reliable method to the address that the customer provided to Ogalala. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically shall satisfy any legal requirement that such communications be in writing. All notices from Ogalala intended for receipt by a customer shall be deemed delivered and effective when sent to the email address and/or SMS number you provide on the website.

    We are happy to exchange any item of your order with an item of the same (or lower) value if you are not entirely satisfied. In cases where the item is damaged or defective upon delivery, please report to us the incident immediately through our customer service at or our contact numbers. Please return the item in unused or good as new condition, there being no damage, dent, scratch, and/or its original tags and labels intact. The item must be returned together with its original packaging and proof of purchase (electronic receipt or physical receipt). You may return the item in person to our physical flagship store (Ogalala Store, Shangri-la Plaza, 4th Floor, East Wing, EDSA cor Shaw Blvd, Mandaluyong City), or arrange for return shipping to the same address, at your own expense. Please return the item for exchange no later than 14 days after purchase or receipt of delivery, whichever is later. Ogalala reserves the right to ask for proof of defect or damage, and to assess whether a faulty product has been dispatched to the customer. In cases where it is confirmed as such, we will notify you via message and email and a replacement item (the same item) will be provided within a reasonable period of time.

    We shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Website or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time; (k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.

    We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

    Under no circumstances shall Ogalala be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your accounts.

    Ogalala's liability to you for direct damages for any claim related to any of the foregoing shall in no event exceed the amount which you have paid to Ogalala in conjunction with the product under which such claim first arose.

    Any dispute arising from or relating to the Agreement, including any question regarding its existence, validity of termination, shall finally be settled by arbitration in the Philippines using the English language. Any arbitration award shall be final and binding upon the parties, shall be the exclusive remedy between the parties and may be enforced by judgment of a competent court having jurisdiction.

    All trademarks, logos, images, service marks and trade names of Ogalala used in the site are intellectual property of Ogalala. Customer's use of Ogalala trademarks and logos, or images of Ogalala merchandise, must be tasteful and appropriate as determined solely by Ogalala.

    No rights in the design of, or incorporated in, the products or services delivered hereunder shall pass to Customer except as an integral part of the products or service. Customer agrees not to reproduce or cause to be reproduced, either directly or indirectly, such merchandise or designs. Customer shall have no right to use brands or Ogalala copyrights, patents, trademarks, trade names or trade dress unless expressly licensed to use same.

    The entire content included in this site, including but not limited to text, graphics or code, collectively known as “Contents”, unless otherwise stated, are copyrighted under the respective brands’ countries and other copyright laws, and is the property of the respective brands. The Contents include works that are licensed to Ogalala. Permission is granted to electronically copy or print hard copy portions of this site for the sole purpose of placing an order with the website, or using its learning resources for personal use. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ogalala or to purchase Ogalala products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ogalala. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    This Agreement shall constitute the entire agreement between you and Ogalala concerning the Service. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. The provisions relating to Limitation of Liability, Intellectual Property, Design Protection, Copyright, and Severibility shall remain applicable even after termination of the terms and conditions.